Frequently Asked Questions

  • A: Only the person receiving the service will be allowed in the salon. If a minor is the client, ONE Parent or Guardian, will be allowed to be present. All clients will be subject to contactless temperature checks prior to services being rendered. All clients must were a mask at all times, including children. If you choose to wear gloves, they must be removed before entering the salon. This is to avoid any cross contamination, and as a result they will not be allowed to be discarded in the salon. No outside food or drinks will be allowed in the salon.

  • A: No, but it is recommended for all first time guests, color services and for Children under the age of 10.

  • A: No, Crochet Faux Loc and other Crochet Hairstyles, Sew-in Extensions do not include the hair. Bundles are a separate advance purchase. Hair for Crochet Hairstyles can be purchased on based on style, but the cost of hair will be added onto to Service Fees. Braiding hair for Box Braids will be provided. Fees for Special colors and/or length will be an Extra Charge added onto the Box Braid Service.

  • A: No,We do not perform permanent texture altering services (ie. perms and relaxers).

  • A: We are on a Contactless Payment System

    We accept, Mastercard, Visa, Discover and American Express. We DO NOT accept Checks or Cash.

  • A: 50% Deposits for Services will now be taken prior to your appointment. The card charged for the deposit will also be the card charged after your appointment. All deposits are refunded in the event that you need to cancel or reschedule, as long as you cancel or reschedule 48 hours in advance. Failure to cancel 48 hours in advance will result in a forfeit of your refund.

  • A: No, Southern Girl Natural Hair Studio is a private, exclusive hair salon servicing preferred clients by appointments only during business hours, therefore; we DO NOT accept walk-in clients. Our Studio takes pride in offering our "No-double Booking Scheduling System" which ensures that our clients receive professional hair salon service in a reasonable time. For the courtesy and respect of our client's time, we DO NOT OVERBOOK APPOINTMENTS! Once you book an appointment, your appointment time is reserved especially for you.

  • A: We require 48 hours notice for cancellation of your scheduled services in order to avoid a late cancellation fee. Clients cancelling with less than 48 hours of your scheduled appointment will be required to pay 50% of the services reserved in order to continue booking services at Southern Girl Natural Hair Studio.

  • A: All services are non refundable, but we will be more than happy to schedule a corrective service free of charge. We offer complimentary fixes within 7 days of the original date services are rendered.

    We take pride in, stand by and guarantee our work at Southern Girl Natural Hair Studio. If you are unsatisfied we would like you to consult and communicate with your service provider and together come up with a solution. Client redo’s will only be honored if Southern Girl Natural Hair Studio is contacted within 7 days of the original service.

  • A: If you think you may be late for your appointment, please call the salon and let us know. We will call any late clients 5 minutes into their scheduled start time, but if we have not been able to contact you, your appointment time may be reopened and/or given away. If you show up late for your appointment your services may be altered to fit the remaining time. If this happens you will still be responsible for the full amount of the services booked.

  • A: If you do not show up for your scheduled appointments, without contacting the salon to cancel, you will be subject to pay the FULL AMOUNT of the services reserved. No Call + No Show = No New Appointment